Frequently Asked Questions
How do I book an appointment?
You can book an appointment by calling us on 02086732163 or emailing [email protected].
Appointments can also be requested via each therapists page or using the Mindbody App.
Is there anything I need to do before my appointment?
Please click here for a full list of what to do before your appointment.
What is your cancellation policy?
We operate a 48 hours cancellation policy. If you cancel at least 48 hours prior to your appointment you will not be charged.
In cases of severe illness or Covid-19 symptoms after the 48 hour window please provide as much notice as possible. Please be advised that late cancellation fee waiving is subject to discretion and a late fee may still apply.
What changes have been made as a response to COVID-19?
We have done a full COVID-19 risk assessment to make sure that we identify and make the necessary changes in order to ensure the safety of our clients, therapists and staff.
Our team have all completed COVID-19 infection and prevention courses.
We have increased the frequency of our cleaning schedule
I am disabled can I still have a treatment?
Yes, Feel Good Balham is fully accessible.
Are therapists who work at Feel Good Balham fully insured and qualified?
Yes, all our therapists have undergone a thorough interview process and a trade test. They possess the relevant qualifications and are insured with a professional indemnity insurance.
How long are gift vouchers valid for?
If they expire before being used they can be reactivated for a £10 charge.
What methods of payment do you accept?
We accept all major debit and credit cards as well as cash.
We ask that you use contact less methods where possible – Google Pay or Apple Pay
Is parking available at Feel Good Balham?
Unfortunately we don’t have parking at the centre, however, there is on-street parking in the surrounding streets, as well as parking available in the Sainsburys and Waitrose car parks.